This Privacy Policy applies to the services offered by Inspire Strength and Wellness ABN 78 878 991 866 ("Inspire").

Statement of Commitment

Inspire complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles and is committed to protecting your privacy and any personal information it collects. This Privacy Policy explains how Inspire may collect, use, disclose, store and otherwise handle personal information (and where applicable, sensitive information), including how you may access such information held by Inspire. 

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Consent

Inspire is committed to safeguarding personal privacy. Inspire recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously by Inspire. Unless given consent to do otherwise, Inspire will only collect and use personal information as set out below in this Privacy Policy.

Notwithstanding the above, this Privacy Policy applies to your personal information regardless of the way in which Inspire collects it. By submitting information to Inspire or by otherwise accessing or using Inspire’s websites or social media platforms, you consent to Inspire using and disclosing your personal information in the ways described in this Privacy Policy.

Your Personal Information

Personal information is collected by Inspire where necessary or related to one or more of its functions or activities. The types of personal information collected may depend on the type of interaction that you have with Inspire, and includes but is not limited to:

• name and contact details;

• age and date of birth;

• emergency contact details;

• debit/credit card details, bank account details and/or tax file numbers;

• health or medical information – if you intend to use one of Inspire’s services in a manner for which your health status may be a consideration;

• where applicable, your driver’s licence, vehicle registration and insurance details;

• where applicable, your student identification details;

• payment history;

• your image, if you are photographed at Inspire’s place of business;

• bankruptcy details;

• health fund details; and

• sensitive information

 

Collecting Personal Information

Inspire will only collect your personal information (including sensitive information, where applicable) by lawful and fair means including directly from you or authorised third parties. Inspire may also use the information for a variety of reasons, such as for marketing to you, or for any other purpose permitted under the Privacy Act 1988 (Cth).

Inspire may collect your personal information in a number of ways, including but not limited to:

• when you send Inspire an e-mail, “contact us” message, or any other form of written enquiry;

• via mobile sites, applications, widgets and other mobile interactive features, for example when you provide feedback via a QR Code application;

• via Inspire’s official social media pages that it controls, such as the official pages for Inspire’s business on Facebook and Instagram;

• when you visit or telephone Inspire’s place of business to ask about Inspire’s services;

• when you sign up to use Inspire’s services, whether online or in person;

• when you make a booking at Inspire’s place of business;

• when you enter a promotion, competition, provide feedback or participate in a survey, market research or other promotional activities which Inspire (or one of its agents) conducts;

• when you sign up to receive Inspire’s newsletters or marketing material; and

• if your photograph is taken at Inspire’s place of business.

 

Personal information may be requested for a variety of reasons, including but not limited to; enabling Inspire to provide a service or product requested by a member or prospective member, or to update information presently held on file. You are not obligated to provide the requested information, however failure to do so may result in Inspire being unable to provide services to you.

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Inspire may also collect information (including sensitive information, where applicable) from third parties, including but not limited to the following third parties:

• someone duly authorised to act on your behalf;

• your personal trainer;

• parents or guardians of underage members;

• a current member who undertakes to have obtained your prior consent (via refer a friend initiatives); 

• debit and payment service providers who process transactions on behalf of Inspire’s business;

• the Australian Tax Office (ATO) and the Australian Securities and Investment Commission (ASIC); 

• public sources (directories, client lists, professional and trade associations, bankruptcy or court registry searches); 

• market researchers and direct marketing providers; and

• Inspire’s official pages on social media platforms and from people with whom your are friends with or otherwise connected to on social media platforms.

 

Collecting Sensitive Information

For the purposes of this Privacy Policy sensitive information is a subset of personal information and means the information a member has disclosed to Inspire about their physical and mental health and wellbeing.

Sensitive information will only ever be used for providing services to members. Such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required, as set out in this Privacy Policy.

Anonymity and Pseudonyms

You don’t need to identify yourself when you deal with Inspire. However, in certain situations Inspire will only deal with individuals who have identified themselves to Inspire.

If you do not provide Inspire with certain information required, Inspire may not be able to provide you with access to its services or products, or respond to your request or communication.

Using and Disclosing your Personal Information

Personal information (including sensitive information, where applicable) may be used by Inspire for any of the following primary purposes:

• to render services and provide products to a member or prospective member;

• to respond to a query or feedback;

• to provide information about products, services and/or special offers to a member or prospective member;

• to obtain opinions or comments about products and/or services from a member;

• to record statistical data for marketing analysis from a member;

• to process and consider an application for employment;

• to promote and market all current and future Inspire businesses, venues, products and services;

• to assist with Inspire’s internal business processes;

• to conduct market research and/or to improve Inspire’s products and service offerings;

• to administer contests, promotions and surveys;

• for any other purposes that could be reasonably expected of Inspire; and

• to enable Inspire to comply with its obligations under law.
   

Inspire may employ or contract other companies or service providers to assist in providing Inspire’s services, including but not limited to; marketing, market research, mail-house services, hosting and product development services, analysis of client lists and/ or consulting services. These third parties may have access to personal information that is needed to perform their specific function(s) and cannot use that information for other purposes beyond those functions.

The third parties to which Inspire may disclose personal information to includes:

• related entities of Inspire;

• fitness education providers (with your prior consent)

• contractors, agents and suppliers Inspire engages to provide products and/or perform services;

• commercial partners with whom Inspire has agreed information sharing arrangements with;

• Inspire’s professional advisors such as legal professionals and accountants;

• law enforcement bodies;

• a purchaser of all or part of Inspire’s business; and

• any other person for any other purposes that would be reasonably expected (including if required by law).

 

Inspire does not sell your name or other personal information to third parties.

Inspire recognises the trust with which individuals provide personal information, and such information (including sensitive information, where applicable) will not be used or disclosed for any other purposes beyond those set out in this Privacy Policy without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Inspire, or any member of the public, or to lessen a serious threat to a person's health or safety.

Contact by Inspire

Inspire does not send marketing or advertising information without obtaining prior consent. If an individual receives communications from Inspire which they do not wish to receive, they may request to have their details removed from the Inspre database by contacting Inspire via email at ryan@inspirestrengthandwellness.com.

Individual's Right of Access

Inspire endeavours to ensure that personal information collected and used is accurate, complete and up-to-date. However, the accuracy of information is dependent to a large extent on the information provided to Inspire. Individuals have the right to review, amend or delete personal and/or sensitive Information that may be recorded on the Inspire database. 

Information may be reviewed, amended or deleted by contacting Inspire via email at ryan@inspirestrengthandwellness.com.

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A request may be made to delete personal and/or sensitive information, and all reasonable steps to delete the information will be made, except where the information is required for legal reasons. Deletion of information may result in Inspire being unable to sell products directly and/or provide certain services including after sales services.

If Inspire refuses your request to access personal information, within thirty (30) days of receiving your request, Inspire will provide a written notice within a reasonable period, setting out the reasons for the refusal and how you can make a complaint in relation to the refusal.  Inspire may refuse such a request if granting access to information could result in any of the following:

• poses a serious threat to the life, health or safety;

• would have unreasonable impact on privacy of others;

• is frivolous or vexatious;

• relates to legal proceedings;

• reveals Inspire’s intentions or prejudice any negotiations;

• would be unlawful;

• is required or authorised by law or court/tribunal order;

• is likely to prejudice enforcement related activities; or

• relates to a commercially sensitive decision process.

 

Storage and Security of Personal and/or Sensitive Information

Inspire takes all reasonable steps to keep secure personal information recorded and to keep this information accurate and up to date. Inspire employees and data processors are obliged to respect the confidentiality of any personal and/or sensitive information held by Inspire. Inspire will only permit authorised personnel to access your information and information will only be disclosed to third parties where they have the appropriate authority. Inspire destroys or de-identifies personal information no longer needed by Inspire, wherever possible.

Inspire and Links to Other Website

Inspire may provide links to web sites outside of the Inspire website. These linked sites are not under the control of Inspire, and Inspire is not responsible for the conduct of companies linked to the Inspire website, nor for the performance or otherwise of any content and/or software contained in such external websites.

Problems, Queries or Complaints

For further information regarding this Privacy Policy or to make a complaint about the steps taken by Inspire to protect your personal information or privacy, please contact Inspire at ryan@inspirestrengthandwellness.com.

Inspire will investigate any complaints received in writing and take all reasonable steps to resolve them as soon as possible. If you are not satisfied with the result of your complaint to

Inspire, you can refer your complaint to:

Office of the Australian Information Commissioner Phone: 1300 363 992 Post: GPO Box 5218 , Sydney NSW 2001 Online Form: www.oaic.gov.au (Privacy Complaint Form).

Updates

Inspire reserves the right to review, amend, update and change this Privacy Policy from time to time to reflect its practices and obligations. Any changes will take effect when they are made or posted on Inspire’s website.